Driving license, ID card or passport and a credit card on behalf of the driver.
How old should I be to be entitled to rent a car?
Most rent-a-car companies require the age of 21-70 years. If you are less than 21 and more than 70 years old, you may be charged additional fee.
Does the price comprise an insurance?
Full insurance, third party liability and standard covers are included in the price, without additional charge.
May I book additional extras or equipment?
Yes, you may book additional equipment online. This may comprise additional driver/ young driver fee, children seats, ski roof racks, etc. Such extras may be requested when you make your online booking by clicking on “add extras” on the “book” page.
May I ask for additional insurances and covers?
Additional insurances and covers may be asked for at the time of making the lease with any of our employees.
May I reduce my liability to 0?
Yes, the lessee may reduce his/her liability to 0 by paying additional fees. Super insurances are offered, or you may just ask our employees upon renting the car.
Do you make deliveries?
Yes, we make deliveries upon your request. Contact us for more information. Deliveries are free of charge for the city of Sofia.
Do you offer the address pickup service?
Yes, we can pick up the car from an address specified by you and this service is charged. Contact us for more information.
Should I inspect the condition of the car before leaving the office of VBService?
Yes, you should check whether the condition of the car corresponds to the condition as set out in the document you have received from an employee of VBService. If any visible defect has not been described, please make an inspection of the car together with any of our employees. Be sure that all defects are properly described.
Is another person allowed to drive the car?
Only the persons set out in the rental agreement are authorized to drive the car. You can specify another driver when you make a booking, or just ask when you rent the motor vehicle.
Should I return the car with full fuel tank?
When you rent the car, it will be given to you with a full fuel tank. We recommend you to return the car with a full fuel tank in order to avoid any additional fuel fees you will be charged.
Will you take a deposit from my credit card when I rent the car?
An authorization through your credit card will be made. The amount of the authorization is defined on the basis of the expected price of the rent, all additional fees, one fuel tank, etc. It will be hold at your card and will be released upon returning the car.
How does VBService protect my personal data online?
The booking online service is provided through a protected server. The system uses SSL (secure socket layer) encryption. SSL works by encrypting the entire communication between your computer and our server, so the information may not be captured. VBService is an administrator of personal data entered in the “Register of personal data administrators and registers kept by them” with identification No. 424700.”
How do I know if my online reservation is received?
At the end of the booking process, you should receive a confirmation email to your specified email. In the event of absence of such confirmation, contact us on the phones indicated in the section “Contacts”.